Chatbot agency for AI automation & customer experience

Why companies rely on P&M as their chatbot partner

Artificial intelligence is changing how people interact with companies. We are shaping this change with substance - from strategy to integration.

Natural dialogs through modern language models

Our chatbots understand context, tonality and intent - whether text or voice.

Seamless integration into your systems

Whether CRM, ERP or knowledge databases - we connect your data with Conversational AI.

Secure and scalable architecture

GDPR-compliant solutions for maximum control and performance.

Chatbot development (text & voice) - individual conversational interfaces based on state-of-the-art AI models.
Conversational Design & UX - intuitive dialog guidance for high user acceptance.
System integration (CRM, ERP, CMS) - intelligent connection to your business processes.
AI automation & knowledge management - knowledge databases, RAG & Vector Databases for precise answers.
Governance, data protection & AI strategy - advice on the secure and compliant use of Generative AI.
Monitoring & Continuous Learning - ongoing optimization of your chatbots through feedback loops, data analysis and automated retraining.

AI models & language comprehension

OpenAI GPT-4o / Azure OpenAI Service
Anthropic Claude 3 Sonnet / Mistral
NLP frameworks: Rasa, LangChain, Semantic Kernel
Retrieval Augmented Generation (RAG) for knowledge integration
Knowledge Graphs for context-based answers

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Conversational Interfaces

ChatUI frameworks & own frontend components
React / Next.js for web and portal integration
Voice interfaces & multichannel bots (web, mobile, Teams, Slack)
Conversational UX & adaptive dialog flows

Security & Compliance

GDPR & EU AI Act-compliant implementation
ISO 27001 & BSI basic protection
Access security via OAuth 2.0 / OpenID Connect
Hosting in German cloud regions

References

How we lead AI projects to success

Our success stories show how companies from industry, trade and services are successfully using artificial intelligence, from process automation to individual specialist applications.