Source directly visible in the chat (PDF page, image section, audio/video timestamp)No hallucinations - answers only from your data & documents Transfer of contact data incl. context & chat history to your systems (CRM/ERP)
Whether customer service, product advice or internal knowledge: It is crucial that answers are fast, reliable and connectable. Our AI chatbot creates central access to your content and helps users to find and understand information and take the next step directly.
The bot only uses content that you provide in the backend. PDFs, images and audio/video are automatically transcribed and integrated.
Automatic follow-up questions & conversation managementAgent workflows
Recurring questions can be answered reliably, freeing up first and second level support. Users are efficiently guided to the right information, even for complex content or content that requires explanation, allowing support teams to focus their resources on more demanding requests.
Products that require explanation can be presented clearly. Alternatives can be compared and well-founded selection decisions supported based on existing product data, documentation and previous usage patterns. This ensures that users find the right solution more quickly and reduces uncertainty.
Relevant information and contact data is recorded in a targeted manner, structured and transferred to CRM or sales systems, including the context and conversation history. In the sales context, this allows leads to be qualified efficiently, upselling and cross-selling potential to be identified and individual offers to be prepared, which significantly increases the probability of closing a deal.
Guidelines, process knowledge and project documentation are made immediately available so that employees can make decisions more quickly, projects can be driven forward more efficiently and less time is lost searching for information.
